Scam guide

Fake Virus Pop-Ups and Remote Access Scams

A loud computer warning can feel urgent, especially when it uses a familiar company name. The warning may be designed to make you call a scammer who asks for money, card details, or control of the computer.

Reviewed August 25, 2026

The short answer

Do not call the number in an unexpected pop-up and do not let the caller control the computer. Close the browser or restart the device, then get help from a person or company you already trust.

Common warning signs

A browser window says the computer is infected and must be fixed immediately.
The warning tells you not to close the window or turn off the device.
A phone number appears inside the warning and claims to be technical support.
Someone asks you to install software so they can view or control the computer.
The caller asks for card details or payment by gift card, wire transfer, cryptocurrency, or a payment app.

What to do instead

Pause. A message on a web page is not proof that the computer has a virus.
Do not call the number in the warning and do not select its download or support buttons.
Try to close the browser. If it will not close, restart the computer.
If you still think something is wrong, update the device's security software and run a scan.
Contact a trusted person, the device maker, or a local repair service using contact information you found independently.

If someone already controlled the computer

Act promptly, but do not use the possibly affected computer for sensitive accounts until it has been checked.

Disconnect the computer from the internet to end an active remote session.
From a different device you trust, change the password for your email first, then other important accounts.
Contact your bank or card company immediately if financial details were entered or displayed.
Ask a trusted technician to check for remote-access software or other unwanted programs.
Report the incident and keep any receipts or payment records.

Open Help Now

Practice this safely

Practice helping a family member respond to a loud computer warning without calling the number or granting remote access.

Every story is fictional. There is no timer, no score, and no real message, payment, or account.

Start the four-story practice

Official sources

These links open official U.S. government guidance in a new tab. The destination is shown before you open it.

The Top Result for Pay My Bill May Be a Paid AdSeptember 1, 2026

This page provides general educational information. It cannot determine whether a specific message is genuine, investigate an incident, or promise recovery or reimbursement.